UPDATE: We are experiencing an issue with Google Workspace Support.

An issue with Google Workspace Support has been reported, causing intermittent failures in case creation with an error. The engineering team is currently investigating the problem and will provide an update by Thursday, 2024-10-17 00:30 US/Pacific. Impacted customers may experience issues with case creation and other case updates, but retrying operations may resolve the issue. Customers can also contact Google Workspace Support through chat in the admin console for assistance.