We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error.

Incident began at 2024-11-15 06:10 and ended at 2024-11-15 12:36 (times are in Coordinated Universal Time (UTC)). Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Mitigation work is still underway by our engineering team. Current data indicates that the current mitigation strategy is working and the team continues to see positive results. We will provide more information by Friday, 2024-11-15 05:30 US/Pacific. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. Affected products: Google Workspace Support