UPDATE: We are experiencing an issue with Google Workspace Support.

An incident occurred between 03:10 and 11:19 UTC on October 17, 2024, affecting Google Workspace Support. During this time, case creation may have failed intermittently with an error, and customers may have experienced issues with case creation and updates. The engineering team is investigating the issue and will provide an update by 08:00 US/Pacific on October 17, 2024. In the meantime, retrying operations may work, and impacted customers can contact Google Workspace Support through chat in the admin console.