RESOLVED: We're investigating reports of an issue with Gmail. We will provide more information shortly.

A service disruption occurred in Gmail from October 29, 2024, 13:00 to October 30, 2024, 11:46 US/Pacific time, lasting 22 hours and 46 minutes. The issue caused latency, unresponsiveness, and an inability to load the Gmail Web UI globally. The root cause was an incompatibility with a third-party add-on following an update to Gmail front end servers. Customers using the Gmail Web UI with certain third-party add-ons may have experienced increased latency or unresponsiveness. The issue did not affect Gmail iOS and Android apps, which could be used as a workaround. Engineers mitigated the issue by rolling back the recent update to Gmail front end servers. The incident began at 12:30 UTC on October 30, 2024, and ended at 18:46 UTC on the same day. The exact start time in UTC is not provided, but the US/Pacific time zone start time is October 29, 2024, 13:00. The investigation is ongoing, and the information provided is subject to change. If users experienced impact outside of what is listed, they are advised to reach out to Google Workspace Support.