Sonos CEO Says Their Old App Can’t Be Rereleased

Jay Peters from The Verge discussed the new Sonos app, which has been met with criticism since its release on May 7th. Sonos CEO Spence recently addressed the issues in a Reddit AMA, stating that the company had considered re-releasing the old app but ultimately decided against it. This decision was made after testing revealed that re-releasing the old app would make the problems worse, not better. The new app has been updated with new software that runs on speakers and in the cloud, making the old app less reliable and less stable. Sonos has issued a formal apology and delayed the launch of two products until the app meets the expected quality standards. The new app has been widely criticized and is now considered an entry for the Unpopular Redesigns Hall of Fame. The company's decision to not revert back to the old app has been disappointing for both the company and its customers.