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在 Pega 中利用最佳后续行动提升客户体验

Pega NBA 并非通过增加沟通来提升体验，而是通过整合实时上下文、策略过滤器、AI 仲裁与结果捕获，精准判断何时采取行动才真正值得。”
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Improving Customer Experience with Next Best Action in Pega
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