"This Is The Next Level": AI-Powered "Digital Workers" Deployed At Major Bank To Work Alongside Humans

The Bank of New York Mellon has deployed dozens of artificial intelligence-powered "digital employees" that work alongside human employees and have their own company login credentials. These digital workers operate autonomously in areas like coding and payment instruction validation, and soon they'll have access to their own email accounts and Microsoft Teams. The bank's Chief Information Officer, Leigh-Ann Russell, believes this technology will become very prevalent in the next six months. The digital workers are engineered to perform specific tasks, such as identifying and resolving coding vulnerabilities, and verifying payment instructions. Other banks, like Goldman Sachs, are also adopting AI assistants to help with tasks like proofreading documents and improving language. JPMorgan Chase views "digital employees" as a helpful model for conceptualizing AI tools, but notes that they require their own type of system connectivity and access management. The integration of digital workers with human workforces is a top issue across the finance industry, with questions around coordination, management, and instruction. The goal is to build out more autonomous and tailored AI assistants for individual job groups. The industry is moving towards a future where every employee will have an AI assistant and every client experience will have an AI concierge.