'Trained monkey' from tech support saved know-it-all manager's mistake with a single keypress

Righteous mockery entranced execs in ways slideware could not On Call  Friday dawns with the promise of precious freedom, yet the world of tech support is seldom free from trouble. The Register always finds a way to celebrate anyway, by bringing you a fresh instalment of On Call, the reader-contributed column that tells your tales of breaking away from bad bosses and ungrateful users.…