AT&T Launches Account Lock to Combat SIM Swapping Scams

AT&T has introduced a new feature called Wireless Account Lock to prevent unauthorized changes to wireless accounts. With Account Lock enabled, customers can block changes to their accounts, including billing updates and wireless number transfers. This feature aims to protect users from SIM swapping, a technique used by scammers to gain control of a phone number and two-factor verification codes. Postpaid AT&T customers can activate Wireless Account Lock through the myAT&T app. Once activated, locked features will be inaccessible until the lock is disabled, requiring physical control for access. The feature prevents various account changes, including device upgrades, SIM card or eSIM changes, phone number transfers, adding new lines, and changing billing information or authorized users. Enterprise customers and prepaid AT&T users also have access to account locking features. The goal of Wireless Account Lock is to provide an additional layer of security for AT&T customers. By enabling this feature, customers can better protect their accounts from unauthorized access and changes. Overall, Wireless Account Lock is a valuable tool for AT&T customers looking to enhance their account security.