Kris W. faced an unexpected tax issue when Amazon Spain charged him a lower, VAT-exempt price for a kitchen knife, classifying it as an intra-EU business transaction due to an old VAT number on his personal account. This VAT number was no longer visible in his account settings, making it impossible to manage. Amazon's customer support chatbot and human agents provided conflicting and unhelpful advice, including requiring extensive documentation usually reserved for international travelers or military personnel.Following Amazon's official help page, Kris attempted to remove the VAT number by creating an Amazon Business account, despite already being told customer service couldn't remove it. During the Business account registration, Amazon inexplicably required him to re-enter the very VAT number he sought to remove. After providing official Spanish government certificates to verify his business, his Business account was finally approved.However, the dedicated VAT-management page in his new Business account offered no option to edit or delete the existing VAT number. Instead, it merely provided a link to "Contact Customer Service to change your tax ID." This brought Kris back to square one, as customer service had already stated they were unable to remove VAT numbers.Kris's experience highlights the convoluted and circular process Amazon has created for managing tax information, forcing customers through a frustrating loop of unhelpful support and non-functional self-service options.