IntroductionThe meeting that changed the platform team's direction was not a technical one. It was a conversation with a product engineer who had been at the company for eight months and had never successfully deployed to production without help from someone on the platform team. Not because she lacked skill. She was smart, experienced, and had successfully launched production systems at two previous jobs, but getting a working service into production meant dealing with fifteen different configuration files across four repositories, figuring out how Helm values files and Kustomize overlays worked together, and knowing which of the three CI pipeline templates to use based on whether the service needed a sidecar, a job scheduler, or neither.