Commerce AI has a measurement ... Note
VentureBeat

Commerce AI has a measurement problem no one is talking about

Brands are facing uncertainty as consumer purchasing journeys increasingly begin with AI, rather than their own websites. In 2014, 82% of digital commerce started on brand sites, but by 2024 this had dropped to 38%. Consumers now ask AI platforms for shopping advice, with four in five relying on zero-click AI results. This shift means purchase decisions are being shaped before brands even engage with potential customers. The problem is that traditional analytics tools cannot detect this invisible loss of customers directed elsewhere by AI. Unlike traditional SEO, where absence was visible, AI-driven discovery makes it impossible to see who wasn't shown your brand. Sixty percent of searches now end without a click, and for AI, this percentage is even higher as the answer itself becomes the destination. The commerce industry lacks metrics for the consumer intent to brand discovery journey, where AI now operates. Brands need infrastructure to understand how AI represents them in category searches and product recommendations. Ultimately, brands must develop visibility into AI discoverability to maintain relevance, treating it as a measurable discipline to gain a structural advantage.