McKinsey Insights & Publications Follow DBS CEO Tan Su Shan on building a gen AI–enabled bank with a heart The new CEO says the bank is going all in on AI, but it is also committed to being an empathetic organization, in line with its development-bank roots. https://www.mckinsey.com/industries/financial-services/our-insights/dbs-ceo-tan-su-shan-on-building-a-gen-ai-enabled-bank-with-a-heart mckinsey.com
