Dutch Regulator Fines Uber $1 Billion for Suspending Dishonest Drivers
The Dutch Data Protection Authority has fined Uber €825 million for improperly deactivating driver accounts. This penalty, reviewed by Reuters, is the second-largest under Europe's General Data Protection Regulation. Uber intends to appeal the decision. The Dutch authority stated that Uber committed serious infringements by deactivating drivers without warning or human involvement. Removing a driver's income source without human review was deemed a critical issue. GDPR prohibits automated decisions with significant human impact without human oversight or appeal options. Uber's system had suspended accounts suspected of fraud, like inflating fares or accepting trips without completion. The Dutch agency claimed permanent deactivations due to low ratings were sometimes automated. Uber disputes this, asserting no permanent deactivations were solely automated. The company argues the fine is disproportionate, citing only 126 European drivers affected by low ratings in 2021. The author questions the EU regulation's exclusion of customer impact, highlighting that drivers were scamming customers.