Bobby grappled with voicing concerns about a company reorganization impacting his projects, fearing negative repercussions. Many professionals face similar communication challenges, hesitant to confront superiors despite frustrations. However, respectfully addressing concerns demonstrates maturity and prevents resentment. A strategic approach involves considering best, worst, and most likely outcomes to manage anxiety. Gaining initial agreement ("micro-yes") makes the conversation smoother, leveraging the consistency principle. Finding common ground emphasizes shared goals, shifting the dynamic from conflict to collaboration. Tailoring the message to the manager's priorities ensures receptiveness; critique the situation, not the person. Using neutral language and offering solutions minimizes defensiveness. Finally, acknowledging the manager's perspective fosters understanding and diffuses conflict, building trust. This approach allows for expressing concerns constructively, strengthening professional relationships.
fastcompany.com
fastcompany.com
