Fast Company

Getting the IRS on the phone is tough. Wait times could go up next year

IRS phone assistance is proving difficult for taxpayers this year, a situation projected to worsen significantly next year. Processing times for tax returns remain comparable to last year's figures. However, substantial staff reductions are planned, potentially cutting the IRS workforce by almost half. These cuts stem from the Trump administration's efforts to shrink the federal workforce. Thousands of probationary workers were initially laid off, though a judge ordered their reinstatement. Further layoffs and buyouts are expected to impact the 2026 tax season severely. Experts express serious concerns about the agency's capacity to handle the increased workload with fewer employees. The reduced staffing could lead to longer wait times and difficulties in resolving taxpayer issues. A Treasury spokesperson claimed the reductions are part of broader efficiency improvements. Tax professionals highlight the detrimental effects these cuts could have on taxpayer services and debt resolution.
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