Burgan Bank Türkiye, a subsidiary of Kuwait Projects Company, is a prominent financial institution in the MENA region. The bank emphasizes stability and quality, aiming for long-term customer relationships. Their technology strategy focuses on improving IT system observability. Machine learning and AI capabilities are utilized to detect anomalies proactively. This proactive approach helps identify and address potential issues before they impact customers. The bank analyzes application performance monitoring data to detect anomalies in transactions. Advanced alerting systems are integrated with various tools, feeding into Elasticsearch. Data masking is employed to protect sensitive information like passwords. The team uses anomaly explorer for API gateway and APM jobs, visualizing their microservices architecture. Automated reports and critical alerts are distributed via email and SMS. Burgan Bank Türkiye leverages technology to enhance service reliability and stability.