How ChromeOS propelled Korean Air's digital transformation

Korean Air, a top-20 global airline, upgraded its IT infrastructure to ChromeOS for enhanced customer service. The transition aimed to replace outdated systems and improve efficiency and security. Slow boot times and security vulnerabilities of legacy systems hindered productivity and posed risks. ChromeOS offered faster boot times, improved security, and simplified IT management. The deployment involved 670 Chromeboxes and included custom keyboard support and agent training. The result was increased agent productivity, reduced IT workload, and enhanced security. AI integration via Google Workspace and Gemini further boosted agent capabilities. The success led to a company-wide ChromeOS adoption plan. Korean Air prioritizes both customer and employee experience in its digital transformation. This strategic shift reflects a commitment to innovation and a more agile, efficient future.