McKinsey Insights & Publications Follow How utilities can rewire customer operations with agentic AI Faced with declining customer satisfaction, North American utilities are turning to agentic AI to transform the customer experience for the better while reducing costs. https://www.mckinsey.com/industries/electric-power-and-natural-gas/our-insights/how-utilities-can-rewire-customer-operations-with-agentic-ai mckinsey.com
