OpenAI faced criticism for a poorly executed product rollout, likely underestimating user backlash. This suggests a potential disconnect between OpenAI and its user base, possibly stemming from how ChatGPT initially gained prominence. Despite these existential issues, the immediate concern was restoring chat functionality within the primary ChatGPT application. The author argues that the previous system with separate ChatGPT and Codex apps was superior. Renaming Codex to "ChatGPT" and the original ChatGPT to "ChatGPT Classic" is considered a baffling decision. The new ChatGPT app lacks features present in the classic version and introduces unnecessary complexity, such as an indirect chat deletion process. The author believes product decisions are being made by AI researchers detached from user needs, not a lack of understanding of the user base itself. A clear distinction between the simple, chat-focused ChatGPT and the complex Codex is crucial for user engagement. The author criticizes OpenAI for prioritizing complexity over the simplicity that attracted their massive user base. Ultimately, the author proposes reverting to the original naming convention or a clearer designation like "ChatGPT Codex" to resolve the product confusion.