Moderation strategies to scale participation and communications in Viva Engage

Viva Engage facilitates org-wide communication and knowledge sharing by connecting people through communities. To ensure a productive and safe environment, administrators and communicators have tools to moderate content, while users can control their feeds. Setting up the Engage network thoughtfully is crucial for success and can prevent future issues. Defining the purpose of the "All Company" community, possibly as a broadcast channel, is an initial step. Establishing Official Communities with dynamic membership helps direct users to relevant business topics. Restricting communities to only allow admins to post new conversations can reduce noise. Implementing a clear usage policy and enabling the "Report a Conversation" feature are vital for user safety. Governing administrative features like "Move conversation" prevents confusion. Roles like network admins, corporate communicators, and community admins are essential for a healthy network. Corporate communicators can leverage AI theme moderation and keyword monitoring for oversight. They can also mute communities or conversations, or close, move, and delete them as needed. Users also have controls, including unfollowing conversations, muting communities, and hiding certain messages.