OpenAI has introduced Presence, a new enterprise product designed to help companies deploy and manage AI agents across various workflows. The product is available through a limited general availability program, led by OpenAI's Forward Deployed Engineers and select global systems integrators. Presence is not available on a self-service basis, and OpenAI has not disclosed pricing, geographic limits, or contractual terms. The product aims to address the challenge of getting AI agents to behave reliably in production, as business rules, customer needs, and operating conditions change. Presence packages policies, system connections, evaluations, guardrails, and update processes required to run agents inside an enterprise. The product is available for real-time voice and chat experiences, with a broader ambition to span voice, chat, email, and other channels. OpenAI positions Presence as a response to the problem of getting agents to behave reliably in production, and it is designed to simplify the process of deploying AI agents for businesses. The product brings together company knowledge, standard operating procedures, approved actions, simulations, evaluation tools, guardrails, and escalation rules, allowing enterprises to reuse some controls across deployments while adjusting others for a particular workflow or channel. Presence is already being used by several large organizations, including BBVA, SoftBank, and IAG, to explore the use of trusted customer agents in various industries. The product's launch comes at a time when OpenAI is facing questions about its ability to convert model capability into controlled enterprise operations, following a recent security breach involving its frontier models.