Part 1: Do the most valuable thing, unless you can't

Everything is important and urgent, we just need more capacity. Sound familiar? Every organization has more things it wants to do than it can do. This is often viewed as a capacity problem; if only we had more capacity, we could get everything done. However, this is not true. All organizations have a finite capacity and from our experience, there is a law of diminishing returns where adding more and more people to increase capacity is actually counterproductive. In fact, it's how that capacity is allocated that matters.