Partner Center Verification keeps getting rejected
I am trying to get my company verified in Microsoft Partner Center but I keep getting rejected because I originally signed up for MS 365 and Entra using my common first name (Randy), but when I upload my ID it contains my legal first name (Randall). I have changed my name in Azure and MS 365, but in the partner center > Account Settings > Legal Info it still shows Randy . After changing my name to Randall in MS 365 and Azure I tried to verify again and was rejected for the second time. I reached out to support but they just keep sending me instructions to go to the partner center and select "Fix Now". This link just takes to the page to upload my ID. If I get rejected for a 3rd time I will be unable to attempt again, I will be permanently rejected. Support doesn't respond other than to keep sending me the same link and it takes 5 days every time I explain the situation to them again. I need help clearing my common name in Partner Center Legal Info and anyplace else that is linked to Partner Center, I am losing revenue due to this and it's been about 4 weeks of trying to resolve the issue. My account ID is:7126119