The Queues app for Microsoft Teams is now generally available, offering a cost-effective and efficient solution for organizations to optimize their call queue management. The app is designed for individuals who engage with customers but do not work in a traditional call center environment. It provides a collaborative experience for teams to resolve customer issues without leaving Teams. The Queues app offers enhanced efficiency for agents with an intuitive interface, real-time updates, and built-in call controls. Agents can manage incoming calls, provide assistance, and resolve issues efficiently, and also place outbound calls on behalf of the queue. Leads can opt agents in and out of specific queues, provide guidance during calls, and gain valuable insights through real-time analytics and historical reporting features. Administrators have flexibility in configuring call queues and auto attendants, and can assign authorized users to manage configuration settings. The Queues app is part of Teams Premium licensing, which further enhances customer engagement with intelligent features such as intelligent call recap, live translations, and captions. The app is designed to deliver consistent and enriching experiences, which is at the core of an organization's success. By using the Queues app, organizations can optimize their call queue management and take their customer engagement experience to the next level.