The narrator, a tech support professional, faces a new challenge: a printer in HR that's "printing gibberish." He learns from Tony, the ticket-holder, that the issue is severe enough to warrant an in-person visit. On his way, he briefly reconnects with Aggie, a former mentor who has since been promoted, scheduling a coffee meeting with her. His destination is HR, a department he normally dreads, but he also thinks of Leila, an executive who previously helped him with a difficult case.Upon arrival, he discovers an older man, Tony's boss, attempting to fix the printer with a hairdryer, risking damage to the machine. The narrator intervenes, unplugging the hairdryer and politely but firmly informing the "Hothead" of the potential harm to the printer. He then instructs Hothead to use another printer and promises to resolve the issue himself, while also planning to inform Leila about the incident.After Hothead leaves, the narrator inspects the printer, finding it surprisingly undamaged and fully functional after a series of test prints. He then meets Tony, who confirms Hothead is his boss and expresses gratitude for the narrator's willingness to report the incident to the new head of HR. Tony clarifies that the printer, though old, is "new over here" to their department.Later, during a smoke break, the narrator recounts the morning's events to his colleagues Megan and Reynaldo, showing them the "gibberish" printouts. These pages contain various anonymous HR complaints, such as "I don't feel safe working with Cheryl" and "John keeps staring at me." Megan suggests it might be a network issue, a theory supported by the fact that test prints work fine.Reynaldo, a network admin, recognizes the nature of the printouts, recalling an old, supposedly decommissioned intranet system for anonymous HR complaints. Realizing that the complaints are being unintentionally printed, Reynaldo decides to trace the IP addresses to investigate the source of the issue. The narrator is ready to assist in solving this unusual tech problem.