Upcoming changes for creating and managing Teams Phone resource accounts

Microsoft Teams Phone users require resource accounts for features like auto attendants. To ensure security, Teams administrators will need user management permissions in Microsoft 365 to create and manage resource accounts starting in the 3rd quarter of 2024. Teams administrators should ensure they have the necessary permissions, review existing resource accounts, update processes, and communicate the changes. To streamline resource account management, consider split provisioning, staged resource accounts, Privileged Access Management, or custom solutions using Power Platform. User administrators may also be added to the User Administrator group. This change impacts Teams administrative experiences and end-user features relying on resource accounts. Resource accounts should have clear naming conventions, descriptions, and valid licenses. If resource accounts are improperly managed, end-users may experience service disruptions or feature unavailability. To prepare for the change, administrators should review documentation, update processes, and communicate the implications to stakeholders. Microsoft remains committed to security and compliance in Microsoft 365 services. Teams administrators are encouraged to explore the provided guidance and possible solutions to ensure a smooth transition.