UPDATE: Case creation may fail intermittently with an error

Incident began at 2024-10-16 20:20 (all times are US/Pacific). Summary: Case creation may fail intermittently with an error Description: We are experiencing an issue with Google Cloud Support. Our engineering team continues to investigate the issue. We will provide an update by Thursday, 2024-10-17 02:30 US/Pacific with current details. Diagnosis: Customers impacted by this issue may see issue with case creation and other case updates Workaround: Retrying operations may work. For Case creation in particular, customers will be redirected to a Contact Us Form (CUF) after multiple failed case creation attempts. Affected products: Google Cloud Support Affected locations: Global