McKinsey Insights & Publications Follow Voices on Quality: Unlocking warranty value in consumer automotive Warranty and goodwill costs automotive OEMs billions each year, but a more strategic approach can deliver significant P&L and cash impact within 12 to 24 months. https://www.mckinsey.com/capabilities/operations/our-insights/voices-on-quality-unlocking-warranty-value-in-consumer-automotive mckinsey.com