Jonathan Gluck, a multiple myeloma patient of over 22 years, urgently requests that health insurers cease using AI customer service agents. He contends that while AI is used in other industries for efficiency, its application in healthcare is reprehensible, removing patients' last lifeline to caring treatment. Gluck shares personal experiences with insurance difficulties, including a denied PET scan crucial for his diagnosis. He highlights the Kafkaesque nature of pre-authorization processes, which rely on human interaction and empathy to navigate. Gluck argues that AI agents, lacking empathy and personal connection, will only exacerbate existing frustrations. He recounts a successful claims dispute resolution achieved through a compassionate human representative who understood his situation. Ultimately, Gluck concludes that human empathy and care are the most powerful technologies in healthcare, something AI cannot replicate. He urges companies to prioritize kind, compassionate, and timely human service for their policyholders.