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How TELUS is powering growth and productivity with Google
TELUS, a communications technology company, has undergone a significant digital transformation to become a global technology leader. Initially focused on telecommunications, TELUS has diversified into IT, healthcare, and agriculture. Alyson Butler, Director of Team Member Experiences, leads efforts to enhance global digital workplace security and productivity for its nearly 60,000 employees. A key part of this transformation involved integrating Google Workspace, ChromeOS, Cameyo, and Chrome Enterprise Premium. This new tech stack drastically improved login speeds, making them three times faster than their previous system. The integration simplified security and management, leading to higher productivity, cost savings, and improved customer satisfaction. Google Workspace provided a secure cloud foundation, enhancing collaboration and offering robust native security features. The adoption of ChromeOS replaced costly legacy Virtual Desktop Infrastructure in call centers, avoiding significant infrastructure refresh expenses. Cameyo proved instrumental in allowing all applications, cloud-based or not, to run seamlessly through a browser, creating the TELUS Desktop Stream. This zero-trust, browser-based app streaming solution offers enhanced security, streamlined management through Chrome Enterprise Premium, and improved employee experience. Ultimately, TELUS believes empowering its employees with intuitive, secure, and efficient tools leads to greater satisfaction and better customer service.