How to get your employees to e... Note
Fast Company

How to get your employees to embrace AI — even the ones who hate tech

Super.com faced a significant bottleneck where all new ideas relied heavily on their engineering team, leading to a backlog of requests. To address this, they began training non-technical employees in building their own tools and automations. This approach allowed the company to achieve substantial revenue growth without a proportional increase in engineering hires. The success stemmed from five key lessons learned through this process.First, creating spaces for technical and non-technical minds to meet, like AI guilds, fostered cross-functional sharing of knowledge and use cases. Second, investing in easy-to-use, low-code tools with straightforward onboarding significantly boosted adoption rates among non-engineers. Third, establishing clear guardrails through an AI policy empowered employees while ensuring quality and security, with engineers acting as coaches rather than gatekeepers. Fourth, celebrating small wins publicly transformed individual hacks into company-wide capabilities and motivated further innovation. Finally, rethinking the role of engineers allowed them to focus on high-impact projects by offloading routine tasks to empowered non-technical staff. This shift cultivated a culture where everyone is empowered to build, which is crucial in the current landscape of AI and low-code tools.
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