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Reimagining service delivery in the agentic era with Google Public Sector
State and local governments aim to provide responsive, equitable, and accessible services but are hampered by legacy systems, siloed data, and administrative burdens. These issues create operational bottlenecks, such as manual data entry and repetitive verification processes for citizens. AI is now recognized as a top priority for state CIOs, who see it as crucial for increasing staff capacity and improving service delivery. The challenge lies in bridging the gap between old systems and modern AI-driven service delivery. Google offers an AI stack to help governments overcome integration challenges. Examples include Utah DOT using AI for property parcel mapping, saving years of manual work. The City of Hartford uses AI for real-time translation in public meetings, increasing participation and saving costs. Chattanooga uses AI to analyze crash data, improving street safety. INDOT automates compliance audits with AI, saving engineering hours. Los Angeles is embedding Gemini across departments to manage large-scale events and multilingual services. Maryland state developed a clean water app in five weeks using Gemini, automating administrative tasks. Google Public Sector partners with these organizations to leverage AI for improved government functions.