The hidden cost for women of b... Note
Fast Company

The hidden cost for women of being ‘easy’ to work with

Women leaders often perform significant invisible labor, which is crucial for organizational functioning but goes unrecognized and uncompensated. This includes tasks like emotional regulation, conflict mediation, and anticipating needs, often stemming from societal conditioning and workplace reward structures. Examples like Heather and Lucy highlight how excelling in these areas leads to being indispensable yet overlooked for promotion. Research indicates that women managers spend substantial time on caring tasks and emotional labor, with the mental load of catching errors and managing behind-the-scenes operations also being significant.Perfectionism, people-pleasing, and pretending are patterns that contribute to women being stuck in these roles, as they are often implicitly rewarded early in careers. While individual advice on setting boundaries is sometimes helpful, it falls short when workplaces actively reward these behaviors without acknowledging their contribution. Being perceived as communal, helpful, or considerate, while valuable, does not typically translate to higher performance ratings or promotions for women in the same way it does for men. Studies on "office housework" and task assignment reveal that women disproportionately undertake lower-promotability tasks and are more likely to accept them.This invisible work, particularly relational labor, is essential for team productivity and organizational success, as evidenced by research on rapport between managers and employees. However, organizations tend to focus on visible metrics like revenue and major project ownership, failing to adequately measure the impact of preventing problems or fostering collaboration. To address this, organizations must identify invisible labor, formally define and assign it, connect it to performance outcomes, and protect employees' time. Ultimately, workplaces need to recognize and value the crucial, often unseen, contributions of women that hold teams and organizations together.
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