An intermittent issue with Google Workspace Support case creation began on October 2, 2024, at 14:20 US/Pacific and lasted until 23:12 UTC. Affected customers may experience issues when trying to create support cases, receiving unexpected errors. The engineering team is investigating the problem, and a status update is expected by October 2, 2024, at 18:00 US/Pacific. A temporary solution is to retry the case creation process, as the issue is intermittent.