A service disruption occurred in Google Calendar, starting at 10:44 US/Pacific time on November 19, 2024, and ending at 12:24 US/Pacific time on the same day. The incident lasted for 1 hour and 40 minutes. The issue was global, affecting Google Calendar web users worldwide. A misconfigured traffic management rule was identified as the root cause of the problem, which blocked legitimate traffic. Google engineers mitigated the issue by rolling back the misconfigured rule. The problem occurred when users attempted to transfer calendar event ownership, resulting in some users being unable to access their calendars through the website. Mobile application users were not affected by the issue. Google will conduct a full investigation in the following days to provide a detailed root cause analysis. The incident may have caused inconvenience to users, and those who experienced impact outside of what is listed are advised to contact Google Workspace Support. The affected product was Google Calendar, and users who need assistance can refer to the help article https://support.google.com/a/answer/1047213.

Incident began at 2024-11-19 18:44 and ended at 2024-11-19 20:24 (times are in Coordinated Universal Time (UTC)). The problem with Google Calendar has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. The affected users are unable to access Google Calendar. The issue affected Google Calendar Web users and was triggered when users attempted to transfer a calendar event ownership. Once this happened, one or more users were unable to access any part of their calendar through the website. The issue did not affect the Calendar mobile application Affected products: Google Calendar

Google Calendar experienced service issues on November 19, 2024, between 10:44 AM and 12:24 PM US/Pacific, preventing some web users from accessing their calendars. The issue was triggered when users attempted to transfer a calendar event ownership, affecting Google Calendar Web users. The Calendar mobile application was not affected, and there were no workarounds at the time of the issue. Google sincerely apologizes for any inconvenience caused to their valued customers.

Incident began at 2024-11-20 04:45 and ended at 2024-11-20 16:21 (times are in Coordinated Universal Time (UTC)). Summary : Google Voice group chat users may receive malformed SMS messages. Description : The issue with Google Voice has been resolved for all affected users as of Wednesday, 2024-11-20 08:21 US/Pacific. We thank you for your patience while we worked on resolving the issue. Affected products: Google Voice

Incident began at 2024-11-20 04:45 and ended at 2024-11-20 16:21 (times are in Coordinated Universal Time (UTC)). Summary : Google Voice group chat users may receive malformed SMS messages. Description : We are experiencing an issue with Google Voice beginning on Tuesday, 2024-11-19 20:45 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-11-20 10:00 US/Pacific with current details. Customer Symptoms : Google Voice group chat users may receive malformed SMS messages. Workaround : None at this time Affected products: Google Voice

Incident began at 2024-11-15 05:59 and ended at 2024-11-15 12:09 (times are in Coordinated Universal Time (UTC)). A detailed Incident Report has been posted on the Google Cloud Service Health Dashboard: https://status.cloud.google.com/incidents/NEtbe4S7pMgACeuopMaZ Affected products: Google Workspace Support

Incident began at 2024-11-15 21:00 and ended at 2024-11-16 00:35 (times are in Coordinated Universal Time (UTC)). Summary: Google Cloud and Google Workspace Support experienced issues with case creation and case management. Description: The issue with Google Cloud and Google Workspace Support has been resolved for all affected customers as of Friday, 2024-11-15 16:35 US/Pacific. We thank you for your patience while we worked on resolving the issue. Affected products: Google Workspace Support

Incident began at 2024-11-15 21:00 and ended at 2024-11-16 00:35 (times are in Coordinated Universal Time (UTC)). Summary: We are investigating reports of issues with Google Cloud and Google Workspace Support. Description: We are investigating reports of issues with Google Cloud and Google Workspace Support beginning on Friday, 2024-11-15 13:00 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 17:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis: Impacted customers may experience issues with creating and managing the vector cases. The operations like case creation, read and updates may have been impacted. Workaround: None at this time. Affected products: Google Workspace Support

Incident began at 2024-11-15 05:59 and ended at 2024-11-15 12:09 (times are in Coordinated Universal Time (UTC)). The Mini Incident Report is available on the Google Cloud Service Health Dashboard : https://status.cloud.google.com/incidents/NEtbe4S7pMgACeuopMaZ Affected products: Google Workspace Support

Incident began at 2024-11-15 06:10 and ended at 2024-11-15 12:36 (times are in Coordinated Universal Time (UTC)). Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: The issue with Google Cloud Support has been resolved for all affected users as of Friday, 2024-11-15 04:36 US/Pacific. We thank you for your patience while we worked on resolving the issue. Affected products: Google Workspace Support

Incident began at 2024-11-15 06:10 and ended at 2024-11-15 12:36 (times are in Coordinated Universal Time (UTC)). Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Mitigation work is still underway by our engineering team. Current data indicates that the current mitigation strategy is working and the team continues to see positive results. We will provide more information by Friday, 2024-11-15 05:30 US/Pacific. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. Affected products: Google Workspace Support

Incident began at 2024-11-15 06:10 (times are in Coordinated Universal Time (UTC)). Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 03:00 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. Affected products: Google Workspace Support

Incident began at 2024-11-15 06:10 (times are in Coordinated Universal Time (UTC)). Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. Affected products: Google Workspace Support

Incident began at 2024-11-15 06:10 (times are in Coordinated Universal Time (UTC)). Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error. Description: Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-15 01:00 US/Pacific with current details. Diagnosis: Customers impacted by this issue may observe errors during case creation. Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure. Affected products: Google Workspace Support

A subset of Gemini enterprise users experienced elevated error rates when using Calendar, Keep, and Tasks extensions from the Gemini App on Web between October 21 and November 7, 2024. The issue occurred due to an incorrect configuration setting on the backend server controlling the rollout of a new feature supporting these extensions. The feature was rolled out gradually, resulting in varying impact timeframes for different customers. Google engineers were alerted to the issue on October 29, 2024, and after initial investigations, the issue was escalated to the engineering team on November 5, 2024. Upon identifying the issue, engineers promptly disabled the controlling setting, enabled the correct configuration setting, and re-enabled the controlling setting, resolving the issue. Google is committed to preventing a repeat of this issue and is enhancing real-time monitoring of Gemini feature rollouts and refining the rollout sequence. Affected users may have observed error messages when trying to use the affected extensions, including messages stating that Gemini could not assist with the request or access the user's Google Calendar. The issue affected a subset of Gemini enterprise users who had Workspace extensions set to "On." Google apologizes for the disruption and is taking immediate steps to prevent such disruptions in the future. The incident was resolved on November 7, 2024, at 17:04 UTC.

Incident began at 2024-11-08 16:05 and ended at 2024-11-08 17:08 (times are in Coordinated Universal Time (UTC)). The issue with Google Workspace Support has been resolved for all affected users as of Friday, 2024-11-08 09:08 US/Pacific. We thank you for your patience while we worked on resolving the issue. Affected products: Google Workspace Support

Incident began at 2024-11-08 16:05 and ended at 2024-11-08 17:08 (times are in Coordinated Universal Time (UTC)). We're investigating reports of an issue with Google Workspace Support. We will provide more information shortly. Users are facing intermittent delays while creating the support cases. Users are requested to retry the process as the issue is intermittent. Affected products: Google Workspace Support

A service disruption occurred from November 6, 2024, 10:03 to November 7, 2024, 9:04 US/Pacific time, lasting 23 hours and 1 minute. The incident affected a subset of customers with Gemini subscriptions, specifically those using Google Calendar, Tasks, and Keep extensions in the Gemini App on the web. The issue was global, but only impacted Enterprise users. The root cause of the issue is believed to be related to a change made during a Gemini feature launch. Google engineers made adjustments to the backend launch configurations to mitigate the impact. Users may have seen error messages when trying to use the affected extensions, including messages stating that Gemini could not assist with the request due to privacy and security reasons. A full incident report will be completed in the following days to provide a detailed root cause analysis. The affected services and features include Gemini extensions for Google Calendar, Google Keep, and Google Tasks. The incident did not affect all users, only a subset of those with Gemini subscriptions. Google Cloud Support and Google Workspace Support are available for users who experienced impact outside of what is listed.

Incident began at 2024-11-06 18:03 and ended at 2024-11-07 17:04 (times are in Coordinated Universal Time (UTC)). The issue with Gemini has been resolved for all affected users as of Thursday, 2024-11-07 09:04 US/Pacific. We thank you for your patience while we worked on resolving the issue. Affected products: Gemini

Incident began at 2024-11-06 18:03 (times are in Coordinated Universal Time (UTC)). Summary : There may be issues accessing Google Workspace Extensions (Google Calendar, Google Keep and Google Tasks) from Gemini app Description : We are experiencing an issue with some Extensions in the Gemini app (gemini.google.com). Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-11-08 00:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Diagnosis : Users may observe error messages when trying to use Calendar, Keep, and Tasks extensions from the Gemini app. This is limited to only enterprise users and does not impact consumer accounts. Workaround : None at this time. Affected products: Gemini

The Gmail application for iOS experienced increased crash rates from October 18, 2024, 18:30 UTC to October 20, 2024, 00:15 UTC. The issue lasted for 1 day, 5 hours, and 45 minutes, affecting approximately 2.6 million users. The root cause was a server-side feature release that introduced a formatting mismatch between normalized and non-normalized email addresses. This mismatch caused the Gmail iOS application to crash when trying to match account IDs to email addresses. Google engineers were alerted to the issue on October 18, 2024, at 11:58 US/Pacific and immediately started an investigation. To mitigate the impact, engineers rolled back two recent updates to identity endpoints used by Gmail iOS on October 19, 2024, at 17:15 US/Pacific. Google is taking steps to prevent a repeat of this issue, including making Gmail iOS more resilient to identity endpoint changes and limiting these changes to in-scope users. The impact was limited to the Gmail application for iOS, and users did not experience errors on other platforms, including Android and web interfaces. Google apologizes for the inconvenience and is committed to improving the platform's performance and availability. The affected product was Gmail for iOS.

A Gmail web user incident occurred on October 29, 2024, and lasted for 22 hours and 46 minutes. During this time, some users experienced slow loading, unresponsive, or crashed web pages. Google apologized to affected customers, acknowledging that the incident fell short of their quality and reliability standards. The root cause of the issue was a recent update to a third-party browser extension that caused performance problems for Gmail web users who had the extension installed. Browser extensions have significant freedom to run their own JavaScript code on web pages, which can lead to unintended consequences or conflicts with the web page. Google engineers were alerted to the issue on October 30, 2024, at 07:04 US/Pacific and immediately started an investigation. The issue was fully mitigated at 11:44 US/Pacific after the third-party mitigated the issue from their end. To prevent similar issues in the future, Google is implementing testing for popular browser extensions and improving internal documentation and processes to enable faster response and mitigation times. The incident only affected the Gmail Web UI, and Gmail iOS/Android apps could be used as a workaround during the issue duration. The affected product was Gmail.

A service disruption occurred in Gmail from October 29, 2024, 13:00 to October 30, 2024, 11:46 US/Pacific time, lasting 22 hours and 46 minutes. The issue caused latency, unresponsiveness, and an inability to load the Gmail Web UI globally. The root cause was an incompatibility with a third-party add-on following an update to Gmail front end servers. Customers using the Gmail Web UI with certain third-party add-ons may have experienced increased latency or unresponsiveness. The issue did not affect Gmail iOS and Android apps, which could be used as a workaround. Engineers mitigated the issue by rolling back the recent update to Gmail front end servers. The incident began at 12:30 UTC on October 30, 2024, and ended at 18:46 UTC on the same day. The exact start time in UTC is not provided, but the US/Pacific time zone start time is October 29, 2024, 13:00. The investigation is ongoing, and the information provided is subject to change. If users experienced impact outside of what is listed, they are advised to reach out to Google Workspace Support.

Incident began at 2024-10-30 12:30 and ended at 2024-10-30 18:46 (times are in Coordinated Universal Time (UTC)). The issue with Gmail has been resolved for all affected users as of Wednesday, 2024-10-30 11:46 US/Pacific. We will publish an analysis of this incident once we have completed our internal investigation. We thank you for your patience while we worked on resolving the issue. Affected products: Gmail

Incident began at 2024-10-30 12:30 and ended at 2024-10-30 18:46 (times are in Coordinated Universal Time (UTC)). Gmail users may experience slowness in Gmail UI, including lag and non-responsiveness during loading and sending operations. We are experiencing an issue with Gmail beginning at Wednesday, 2024-10-30 05:30 US/Pacific. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-30 12:30 US/Pacific with current details. We apologize to all who are affected by the disruption. Affected products: Gmail

Incident began at 2024-10-30 12:30 and ended at 2024-10-30 18:46 (times are in Coordinated Universal Time (UTC)). We're investigating reports of an issue with Gmail. We will provide more information shortly. Gmail users may experience slowness in Gmail UI, including lag and non-responsiveness during loading and sending operations. Affected products: Gmail

Incident began at 2024-10-30 09:46 and ended at 2024-10-30 11:08 (times are in Coordinated Universal Time (UTC)). The problem with Gemini has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Affected products: Gemini

An incident occurred from 2024-10-30 09:46 to 2024-10-30 11:08 UTC, affecting Gemini's availability in France. Users in France are seeing a message stating that Gemini is not currently supported in their country. The engineering team is working on a mitigation, with an update expected by Wednesday, 2024-10-30 05:00 US/Pacific. Gemini functionalities, such as "Help me write" in other Google Workspace products, are working properly.

A service disruption occurred in Gmail from October 18, 2024, 18:30 UTC to October 20, 2024, 00:15 UTC. The incident lasted for 1 day, 5 hours, 45 minutes, and affected the Gmail application for iOS globally. The issue caused an elevated crash rate, resulting in approximately 1 million users experiencing foreground crashes when starting the application. The root cause of the issue was two changes to identity endpoints used by Gmail iOS, which caused the application to crash. A full incident report will be completed in the following days to provide a detailed root cause analysis. The impact was limited to the Gmail application for iOS, and users did not experience errors when using Gmail on other platforms, including Android and web interfaces. The incident did not affect Gmail services on other platforms. Google apologizes for the inconvenience caused and encourages users to reach out to Google Workspace Support if they experienced any impact outside of what is listed. The incident start and end times in US/Pacific time zone were October 18, 2024, 11:30, and October 19, 2024, 17:15, respectively. Users can report any additional issues using the help article https://support.google.com/a/answer/1047213.

Incident began at 2024-10-18 18:30 and ended at 2024-10-20 00:15 (times are in Coordinated Universal Time (UTC)). The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. We will publish an analysis of this incident once we have completed our internal investigation. Affected products: Gmail

The Gmail iOS application is experiencing crashes, with the incident starting on October 18, 2024, at 18:30 UTC. The engineering team is working to mitigate the issue as soon as possible. In the meantime, affected users can access Gmail through the web interface as a workaround. An update with current details is expected by October 21, 2024, at 10:00 US/Pacific time.

Incident began at 2024-10-18 18:30 (times are in Coordinated Universal Time (UTC)). We are experiencing an issue with Gmail for iOS. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-10-18 18:00 US/Pacific with current details. Symptom: Customers using Gmail for iOS may experience application crashes. Affected products: Gmail

Incident began at 2024-10-18 18:30 (times are in Coordinated Universal Time (UTC)). We are experiencing an issue with Gmail for iOS. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2024-10-18 16:00 US/Pacific with current details. Symptom: Customers using Gmail for iOS may experience application crashes. Affected products: Gmail

Incident began at 2024-10-18 18:30 (times are in Coordinated Universal Time (UTC)). We're investigating reports of an issue with Gmail. We will provide more information shortly. We are experiencing an issue with Gmail for iOS. Our engineering team continues to investigate the issue. Customers using Gmail for iOS may experience application crashes. Affected products: Gmail

Incident began at 2024-10-17 02:36 and ended at 2024-10-17 09:45 (times are in Coordinated Universal Time (UTC)). A mini incident report has been posted on the Google Cloud Service Health Dashboard Affected products: Google Workspace Support

An incident occurred between 03:10 and 11:19 UTC on October 17, 2024, affecting Google Workspace Support. During this time, case creation may have failed intermittently with an error, and customers may have experienced issues with case creation and updates. The engineering team is investigating the issue and will provide an update by 08:00 US/Pacific on October 17, 2024. In the meantime, retrying operations may work, and impacted customers can contact Google Workspace Support through chat in the admin console.

Incident began at 2024-10-17 03:10 and ended at 2024-10-17 11:19 (times are in Coordinated Universal Time (UTC)). The problem with Google Workspace Support has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Affected products: Google Workspace Support

An issue with Google Workspace Support has been reported, causing intermittent failures in case creation with an error. The engineering team is currently investigating the problem. Impacted customers may see issues with case creation and updates, but retrying operations may resolve the issue. A further update is expected by Thursday, 2024-10-17 02:30 US/Pacific, and affected customers can contact Google Workspace Support through chat in the admin console for assistance.

An issue with Google Workspace Support has been reported, causing intermittent failures in case creation with an error. The engineering team is currently investigating the problem and will provide an update by Thursday, 2024-10-17 00:30 US/Pacific. Impacted customers may experience issues with case creation and other case updates, but retrying operations may resolve the issue. Customers can also contact Google Workspace Support through chat in the admin console for assistance.

An incident with Google Workspace Support began on October 17, 2024, at 03:10 UTC, causing case creation to fail intermittently with an error. The engineering team is investigating the issue, and an update is expected by October 16, 2024, at 23:00 US/Pacific. Customers affected by this issue may experience problems with case creation and updates. As a temporary solution, retrying operations may work.

Incident began at 2024-10-17 03:10 (times are in Coordinated Universal Time (UTC)). We are experiencing an issue with Google Workspace Support. Our engineering team continues to investigate the issue. We will provide an update by Wednesday, 2024-10-16 23:00 US/Pacific with current details. Affected products: Google Workspace Support

Incident began at 2024-10-02 21:20 and ended at 2024-10-02 23:12 (times are in Coordinated Universal Time (UTC)). A detailed incident report has been posted on the Google Cloud Service Health Dashboard : https://status.cloud.google.com/incidents/MXtAVH2fTnMpaCDx53JN Affected products: Google Workspace Support

Incident began at 2024-10-02 21:20 and ended at 2024-10-02 23:12 (times are in Coordinated Universal Time (UTC)). The Mini Incident Report is available on the Google Cloud Service Health Dashboard : https://status.cloud.google.com/incidents/MXtAVH2fTnMpaCDx53JN Affected products: Google Workspace Support

An incident occurred from 2024-10-02 21:20 to 23:12 UTC, affecting customers who experienced intermittent issues with creating support cases in Google Workspace Support. The issue was mitigated by 16:12 US/Pacific, and the support case creation process is now working successfully. Initial investigations suggest that the issue was caused by a temporary increase in traffic, and further investigation is ongoing to determine the underlying cause. Customers who experienced issues may have received an unexpected error, but retrying the case creation process may be successful due to the intermittent nature of the issue.

Incident began at 2024-10-02 21:20 and ended at 2024-10-02 23:12 (times are in Coordinated Universal Time (UTC)). The issue with Google Workspace Support case creation has been resolved for all affected customers as of Wednesday, 2024-10-02 16:12 US/Pacific. We thank you for your patience while we worked on resolving the issue. Affected products: Google Workspace Support

An intermittent issue with Google Workspace Support case creation began on October 2, 2024, at 14:20 US/Pacific and lasted until 23:12 UTC. Affected customers may experience issues when trying to create support cases, receiving unexpected errors. The engineering team is investigating the problem, and a status update is expected by October 2, 2024, at 18:00 US/Pacific. A temporary solution is to retry the case creation process, as the issue is intermittent.

Incident began at 2024-09-16 17:11 and ended at 2024-09-17 04:50 (times are in Coordinated Universal Time (UTC)). The issue with Google Drive has been resolved for all affected users as of Monday, 2024-09-16 21:50 US/Pacific. We thank you for your patience while we worked on resolving the issue. Affected products: Google Drive

On September 16, 2024, at 10:11 AM US/Pacific, Google Drive users began experiencing increased error rates due to an intermittent issue. The engineering team is actively investigating the root cause and implementing mitigation measures to prevent recurrence. The issue has subsided, but users may still experience errors during this time. Updates will be provided by 11:00 PM US/Pacific on the same day.

Google Drive is experiencing intermittent issues with increased error rates since September 16, 10:11 US/Pacific time. The engineering team is investigating the root cause and implementing mitigation measures to prevent recurrence. Users may experience success with retries, while the situation is closely monitored. An update will be provided by September 16, 17:30 US/Pacific time with current details.

Google Drive users may face increased error rates starting September 16, 2024, at 10:11 AM US/Pacific Time. The engineering team is investigating the cause and working to resolve the issue. Users may experience temporary success by retrying their actions. An update will be provided by 1:45 PM US/Pacific Time on the same day.