An incident occurred from 2024-10-02 21:20 to 23:12 UTC, affecting customers who experienced intermittent issues with creating support cases in Google Workspace Support. The issue was mitigated by 16:12 US/Pacific, and the support case creation process is now working successfully. Initial investigations suggest that the issue was caused by a temporary increase in traffic, and further investigation is ongoing to determine the underlying cause. Customers who experienced issues may have received an unexpected error, but retrying the case creation process may be successful due to the intermittent nature of the issue.