Incident began at 2024-11-15 06:10 (times are in Coordinated Universal Time (UTC)).Summary: We are investigating a potential issue with Google Workspace Support. Case creation may fail with an error.Description: Our engineering team has determined that further investigation is required to mitigate the issue. We will provide an update by Thursday, 2024-11-14 23:30 US/Pacific with current details.Diagnosis: Customers impacted by this issue may observe errors during case creation.Workaround: If case creation fails, impacted customers can use the Contact Us Form (CUF) that is automatically generated after the failure.Affected products: Google Workspace Support