Incident began at 2024-11-15 21:00 and ended at 2024-11-16 00:35 (times are in Coordinated Universal Time (UTC)).Summary: We are investigating reports of issues with Google Cloud and Google Workspace Support.Description: We are investigating reports of issues with Google Cloud and Google Workspace Support beginning on Friday, 2024-11-15 13:00 US/Pacific.Our engineering team continues to investigate the issue.We will provide an update by Friday, 2024-11-15 17:30 US/Pacific with current details.We apologize to all who are affected by the disruption.Diagnosis: Impacted customers may experience issues with creating and managing the vector cases. The operations like case creation, read and updates may have been impacted.Workaround: None at this time.Affected products: Google Workspace Support