Incident began at 2024-11-15 21:00 and ended at 2024-11-16 00:35 (times are in Coordinated Universal Time (UTC)).Summary: Google Cloud and Google Workspace Support experienced issues with case creation and case management.Description: The issue with Google Cloud and Google Workspace Support has been resolved for all affected customers as of Friday, 2024-11-15 16:35 US/Pacific.We thank you for your patience while we worked on resolving the issue.Affected products: Google Workspace Support