Fast Company
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Why you shouldn’t fall in love with AI
Sherry Turkle's book, Artificial Intimacy, warns against the illusion of genuine connection offered by AI. She emphasizes that AI simulates empathy and intimacy but lacks true human experience, life history, and the capacity for real emotion. The "original sin" of AI is its use of "I," creating a deceptive persona that can lead people to form profound attachments to machines. Turkle argues that technology cannot solve the crisis of human connection and that AI-driven solutions for loneliness are a mistake. Humans require authentic human relationships for love, health, and community, which involve inherent difficulties like negotiation and compromise. She urges consumers and citizens to learn from the social media mistake and actively say no to unacceptable uses of AI, particularly for children, advocating for an absolute ban on chatbots as companions for them. Guardrails offered by tech companies are insufficient, as they avoid the deeper human questions about why society relies on machines for companionship and care. Ultimately, Turkle asserts that our choices about how to live with AI are not inevitable and are too important to be left to technology companies; these decisions belong to everyone.